Kenwood: Draft orders in SuiteCommerce

⚠️ Challenge

Sales reps needed to:

Handle multiple open orders simultaneously for the same dealer.

Retrieve any draft order at any time.

Work securely, only accessing orders assigned to them.

Manage draft orders (create, load, edit, and remove)

This required bypassing SuiteCommerce’s default single-cart limitation while preserving flexibility and control.

💡 Solution

We implemented a Draft Order System using custom records to store the order data outside the shopping cart.

Each draft order stores:

Items

Customer

PO number

Once the rep is ready to check out, the tool automatically populates the shopping cart with the draft content from saved data. This lets sales reps:

Start, pause, and resume multiple orders.

Work independently on orders without losing progress.

Ensure that only the correct rep can retrieve or complete a given draft.

🧱 Implementation

The solution was encapsulated in a single SuiteCommerce extension: DraftOrder.

Highlights:

No 3rd-party scripts involved

Only requires deployment and activation of the extension

Uses custom records for full flexibility

Security:

Script permissions ensure that only authorized portal users can access their drafts

Executed via elevated SuiteCommerce roles

✅ Outcome

Sales reps now benefit from:

A smooth workflow for managing parallel orders

Full order visibility within NetSuite

A secure and scalable tool that integrates seamlessly with SuiteCommerce architecture

🧩 Conclusion

This solution demonstrates how in-depth platform knowledge and strategic use of custom records can enhance SuiteCommerce's native capabilities, especially for B2B teams with complex sales workflows.

At BrokenRubik, we love solving these challenges. If you're facing technical limits in SuiteCommerce, let's talk.